Returns and Repairs

Returns and Repairs

At Hylec Controls, we prioritise the functionality and reliability of your laboratory equipment. Our dedicated support team is here to offer exceptional service for all your returns and repair needs, ensuring minimal disruption to your operations.

Remote Assistance and Diagnostics

Our expert support team is readily available to assist you through remote diagnostics. Simply email us at sales@hyleccontrols.com.au for prompt help. We excel in identifying and resolving issues from a distance, leveraging our extensive experience with international clients. Our comprehensive support documents and guides allow us to walk you through troubleshooting steps, often resolving problems without the need for a physical return.

Efficient and Effective Repair Solutions

When remote resolution is not feasible, we provide effective repair solutions. Our team will diagnose the issue and recommend the best course of action, including installing replacement components if necessary. For more complex issues, or if a system cannot be repaired remotely, we offer repair services at our facility. Repairs are conducted in accordance with our standard terms and conditions of sale.

Return Process and Inspection Fees

If a return is necessary, our support team will guide you through the process. We apply an inspection fee for all returned products to cover assessment and handling. However, if the product is found to be covered under our warranty policy, the inspection fee will be waived. We are committed to fairness and transparency, working to minimise any inconvenience and expedite the resolution of your concerns.

Our Commitment

At Hylec Controls, we not only provide high-quality laboratory equipment but also robust support and repair services. Our goal is to ensure your equipment operates seamlessly, allowing you to focus on your critical work.

For any returns or repairs, contact us to receive expert assistance and maintain the peak performance of your equipment.